Shipping policy

Thank you for shopping with DibuhoCreationsUS! Below is everything you need to know about how we process and ship your orders.

 

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays)
  • During high-volume periods (sales, holidays), processing may take slightly longer

Once your order has been processed, you will receive a confirmation email with tracking information (if applicable).

 

Shipping Rates & Delivery Estimates

Free Shipping Offer:
We offer free standard shipping on U.S. orders over $35 (after discounts, before taxes).

Shipping costs for all other orders are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • U.S. Orders: 3–7 business days
  • International Orders: 7–21 business days

Please note: Delivery times are estimates and not guaranteed.

 

Budget Shipping Option (No Tracking)

To help keep shipping affordable, we offer a low-cost “sticker mail” option for eligible orders.

  • This option does not include tracking
  • Once shipped, we cannot track or guarantee delivery status
  • By selecting this option, you agree that DibuhoCreationsUS is not responsible for lost or delayed packages

We recommend choosing a tracked shipping option for higher-value orders.


Packaging

Due to the nature of small stationery items, packaging is designed to protect your items while remaining lightweight to keep shipping costs low.

 

Tracking Your Order

  • Tracking is provided for most standard shipping options
  • Once shipped, you will receive a tracking number via email
  • Please allow up to 48 hours for tracking updates to appear

 

Delays

We are not responsible for delays caused by:

  • Shipping carriers (USPS, UPS, etc.)
  • Weather conditions
  • Customs processing (for international orders)


Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If your order is returned to us, you may be required to pay additional shipping fees for reshipment

 

Lost or Stolen Packages

  • For tracked shipments: once marked as delivered, we are not responsible for lost or stolen packages
  • For untracked “sticker mail”: we are not responsible for lost or undelivered orders

If your package is missing:

  • Please check with neighbors or your local post office
  • Contact the shipping carrier directly (if tracking is available)

 

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Include your order number and clear photos of the damage

We will gladly assist with a replacement or refund if eligible.

 

International Shipping

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country
  • We are not responsible for delays caused by customs

 

Order Changes & Cancellations

  • Orders can be modified or canceled within 12 hours of purchase
  • After this window, orders may already be processed and cannot be changed


Contact Us

If you have any questions about shipping, please contact us:
Email: support@dibuhocreationsus.com