Refund policy

At DibuhoCreationsUS, we strive to ensure that you are completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Returns

We accept returns of unused, unopened, and undamaged items within 14 days from the date of delivery. Due to hygiene and product integrity, opened items cannot be returned.
To initiate a return, please contact our customer service at support@dibuhocreationsus.com with your order number and reason for return.
Items that are customized, personalized, or on clearance may are not eligible for return unless defective.

· Customers are responsible for return shipping costs unless the item is defective or incorrect.

· We recommend using a trackable shipping service, as we are not responsible for lost returns.

EU Consumers — Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU. To exercise this right, contact us at support@dibuhocreationsus.com before the 14-day period expires. Please note that this right does not apply to customized or personalized items, which are exempt under EU law.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 7–10 business days.
Shipping costs are non-refundable, except if the item was defective or sent incorrectly.

3. Exchanges

If you received a defective or incorrect item, we would gladly exchange it at no extra cost.
To request an exchange, please contact us within 7 days of receiving the product.

4. Damaged or Incorrect Items

We sincerely apologize if something isn’t right.

If your order arrives damaged, defective, or incorrect:

Please inspect your order upon receipt. Any damaged or incorrect items must be reported within 7 days of delivery.
We may request photos or evidence of the damage to process your claim.

We will offer a replacement or full refund at no additional cost.

5. How to Return an Item

Contact us at support@dibuhocreationsus.com to obtain a Return Authorization.
Pack the item securely in its original packaging (if possible).
Ship the item to:
DibuhoCreationsUS: PO Box 54, Sartell, MN 56377
Keep the shipping receipt and tracking number for reference.

Returns sent without prior approval will not be accepted.

6. Non-Returnable Items