Frequently Asked Questions
Orders & Processing
How long does it take to process my order?
Orders are processed within 1–3 business days (excluding weekends and holidays).
Can I cancel or change my order?
Yes! Orders can be modified or canceled within 12 hours of purchase. After that, orders may already be processed.
Shipping
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $35 (after discounts, before taxes).
What are your shipping times?
- U.S.: 3–7 business days
- International: 7–21 business days
Tracking & Delivery
Will I receive tracking?
Most orders include tracking. You'll receive a tracking number via email once your order ships.
Why doesn't my order have tracking?
We offer a budget "sticker mail" option to keep shipping affordable. This option does not include tracking.
What if my package is lost?
- For tracked shipping: please contact the carrier first.
- For untracked "sticker mail": we cannot guarantee delivery, so we recommend tracked shipping for higher-value orders.
Returns & Refunds
Do you accept returns?
Yes, within 14 days of delivery for unused and unopened items.
Can I return opened washi tape?
No. Due to hygiene and product integrity, opened items cannot be returned.
Products
Will the colors look exactly like the photos?
We do our best to display colors accurately, but slight variations may occur due to screen settings.
How are items packaged?
Your items are carefully packed to stay protected while keeping packaging lightweight to reduce shipping costs.
Damaged or Incorrect Orders
What if I receive a damaged or wrong item?
Please contact us within 7 days of delivery with photos, and we'll make it right with a replacement or refund.
Contact
How can I reach you?
Email us anytime at: support@dibuhocreationsus.com